Digital Issue and Action Management for Mining Operations
Capture meeting decisions with confidence through integrated, digital issue and action management for mining
Introducing CiteAct
Operational meetings drive decisions, but too often the outcomes are managed through spreadsheets, emails, or handwritten notes. CiteAct provides a simple, digital way to capture issues, decisions, and actions as they happen, improving visibility, accountability, and follow-through across your operation.
Integrated with CiteOps, CiteAct ensures every issue has a clear owner, defined actions, and a complete history from identification through to resolution. Whether raised during a pre-start, shift handover, planning meeting, or safety discussion, nothing gets lost.
Key CiteAct Features
- Digital Issue Register: Capture and manage operational issues in a central, searchable register.
- Decision Recording: Record meeting decisions as they happen to maintain a complete operational history.
- Action Management: Assign actions, ownership, priorities, and due dates with real-time progress tracking.
- Rich Issue Information: Capture priorities, responsible people or processes, impacted locations, resources, comments, and attachments.
- CiteOps Integration: Convert actions into scheduled or unscheduled work without duplicating information.
- Role-Based Access: Manage issues and actions through configurable process-based permissions.
Capture Every Issue
Operational issues don’t always originate from planned work. CiteAct gives teams a dedicated register to capture operational challenges, safety concerns, improvement opportunities, and meeting decisions in one place.
Record issues as they’re raised and maintain a complete history throughout their lifecycle.
Assign Actions & Accountability
Turn discussions into action with clear ownership and accountability.
Assign one or more actions to each issue, allocate responsibility, set priorities and due dates, and monitor progress through to completion. Everyone knows what needs to be done, who owns it, and what’s still outstanding.
Track Progress to Resolution
CiteAct provides complete visibility from issue identification through to resolution.
Monitor issue status, update progress, collaborate through comments, and maintain an auditable record of every decision and action. Nothing falls through the cracks, and every commitment can be tracked.
Integrated with CiteOps
CiteAct extends the operational workflow within CiteOps.
While CiteOps manages planned work through the Plan-Do-Check-Act (PDCA) cycle, CiteAct manages the issues and actions that arise outside scheduled work. Together, they create a connected operational platform that links planning, execution, and continuous improvement.
Key Benefits
Some of the key benefits of CiteAct for meeting management:
- Accountability: Every issue and action has a named owner and due date
- Visibility: Leadership and teams see the same real-time picture
- Compliance: Auditable record for regulators and auditors
- Culture: Encourages reporting by showing recorded issues lead to action
- Risk reduction: Prevents issues escalating to incidents or shutdowns
- Efficiency: Reduces duplicated effort, verbal handovers, and rework
15+
Mine Sites
5000+
Active Users
300+
Mobile Devices
1000+
KPI's Tracked
